We have compiled the following information to help ensure there are no delays or difficulties in completing your project.
If any of this information is unclear, or you require further advice, please do not hesitate to call or email us, we're happy to help!

All files supplied to us will be checked for compatibility. You will be advised of any problems we discover and given the opportunity to correct these or let us correct them for you (if possible). We do not normally charge for minor alterations or adjustments, as we consider this part of our service, however, we reserve the right to do so. WE WILL NEVER IMPOSE ADDITIONAL CHARGES WITHOUT FIRST DISCUSSING AND AGREEING THEM WITH YOU.

You can upload your files directly to our server here, by FTP (contact us for details), or as email attachments. In all cases it is advisable to compress your files in to one .zip archive. Under Windows XP you can compress a folder and its contents by right clicking on it and selecting send to "Compressed (zipped) folder". For Mac OSX users select the folder you wish to zip and the go to "File->Create Archive" in the Finder.
If your file or files exceeds 150MB, we recommend that you send them to us on CD/DVD. You can find our postal address by clicking here.

When we have received your files they will be checked and prepared for printing, we will then produce a press proof at no additional cost, if requested.
Press proofs will be printed using the same equipment and material as your final job, thus ensuring continuity.

The maximum sheet size we can print is SRA3 (320x450mm).
The maximum printable area (including crop/trim marks and bleed) is 305x440mm.
If you are supplying files other than PDF documents or images, please also supply any non-standard fonts that have been used. Some applications will substitute fonts without warning!

When images or other page elements abut the edge of your document, they will in fact have to extend beyond the page (bleed). Please allow at least 2mm.
If your software doesn't have the ability to allow page items to extend beyond the page boundary, you might be able to use a custom page size as a workaround. e.g., If you want to produce an A4 leaflet, and you know that you require bleed, you should make your document size 21.4 x 30.1 cm (which is A4 + 2mm bleed).

Using photographic images:
For best results, photographic images used in your artwork should be 350dpi/ppi AT THE SIZE THEY ARE TO BE PRINTED OR LARGER.
Lineart scans (text and line drawings) should be at least 800dpi/ppi.
Images taken from web pages will generally give poor results as they are commonly only 72dpi. As with all low resolution graphics, reducing their size will improve the quality, as it increases the number of dots per inch.

Please note: Artificially increasing the resolution of an image (e.g. opening a 72dpi JPEG in Photoshop and typing 300dpi in the image properties) will not make it look better!
When reviewing your images you should view them at approximately 150% size to get a good feel for how they will look when printed. If they look blocky (pixelated) or blurry, that's how they will print too!

If you are concerned about colour shift when printing, you should work in CMYK mode. For most users this is unnecessary (and will increase file sizes too).